Cedar Rose and EBO have
entered into a strategic alliance to offer more comprehensive services and
solutions. The partnership will significantly accelerate the onboarding process
for companies while ensuring a seamless customer service with Virtual Agents
designed to perform onboarding tasks swiftly with more ease.
Antoun Massaad, Co-Founder and
CEO of Cedar Rose, said, “There is an enormous need for businesses to
become efficient and responsive in their credit and compliance processes. Our
goal at Cedar Rose has always been to provide the very best in technology
and expertise to clients by incorporating our vast experience with the latest
developments and innovations. We are glad to partner with EBO, one of the most trusted and leading names in the
industry. By combining EBO’s highly customisable and reliable Virtual Agent
solutions for websites with our integrated credit and compliance solutions, we
will be able to greatly accelerate and optimize the onboarding process.”
Dr. Gege Gatt, Founder and CEO of EBO
stated, “We are delighted to enter into this strategic global relationship with
Cedar
Rose. At EBO we believe the benefit
of AI should be available to all companies irrespective of size. Our goal is to
deliver meaningful outcomes by helping businesses automate repetitive
processes. Therefore, by combining our Virtual Agents with Cedar Rose’s credit and compliance solutions, enterprises will
gain the right tools to meet their compliance requirements while improving
customer experience and delivering cost-efficient productivity gains.”
Explaining the process, Antoun said, “Taking
onboarding of a customer in a bank as an example: The client will connect to
the website and start an application with the bank. The user will submit their
information using the EBO Virtual Agent (via live chat) and the bank will
verify the personal information in the back end using Cedar Rose data (e.g.,
KYC, credit checks, compliance checks). This will all happen in real-time so if
there are any issues with the information submitted by the client, the EBO
Virtual Agent will be able to notify the client instantly so they can rectify
the issue immediately. With these two solutions combined (EBO Virtual Agent and
Cedar Rose data), we will be able to accelerate the onboarding process which is
a common pain point for many businesses across many industries.”
To find out more call +971 4 374 5758.
About Cedar
Rose
Established in 1997, Cedar
Rose has been at the forefront of providing world-class
business intelligence and credit risk solutions to leading firms in over 230
countries globally.
Known for accuracy, reliability and quality, Cedar Rose is
specialised in offering a comprehensive array of Credit Risk, Compliance and
Business Data solutions (being the holder of the largest single database and
information of companies, shareholders and directors in the MENA region).
Through continuous innovation, investment and development of talent and
technology, the firm’s primary objective over the last 24 years has been to
raise the quality of credit risk, compliance and regulatory services in the
MENA region to the highest international standards. Partnering with their
clients, Cedar Rose helps companies mitigate the regulatory, operational and
reputational risks associated with their business.
Cedar Rose has been
recognised with several prestigious awards and accreditations including Credit
Excellence Award for Export and International Credit and Collections for three
consecutive years – 2016, 2017 & 2020; European Business Award – 2017 /
2018; and Commercial Credit Information Provider of the Year Award sponsored by
Experian – 2019.
For more information visit http://www.cedar-rose.com
About EBO
We began in 2017 with a very
simple idea: to build a company that could address a huge need – that of
automating human communications, at scale. Too much time is being spent in
traditional customer service without a positive outcome. At EBO we believe that
technology should allow customers to meaningfully connect with businesses at
any time, with zero effort.
EBO is a fast-growing AI Virtual
Agent company that brings the positive effects of automation, data analytics
and simplicity-of-use to customers. We collect, interpret and use
conversational big-data to personalise dialogues that businesses have with
their customers. This transforms the cost model behind customer conversations
using AI. We're backed by VC investment and run by an experienced leadership
team that brings together decades of experience in technology, communication
and business-process reengineering. We’re changing the way businesses innovate
and manage their customer engagement channels.
For more information
visit https://www.ebo.ai/